Respect. Ethics. Reliability. Excellence in technical and customer services. Innovation. Pioneering. Generation and diffusion of knowledge. That is Fleury's commitment to health and well-being.

Personal Archive

Gastão Fleury Silveira, founder of Fleury

Mission "Perform and develop medical services and procedures with technical and ethical excellence, aimed at the needs of our clients". Values - Respect, trust, honesty and ethics in our relationship with clients - On-going investment in knowledge, talent, technological and scientific innovation - Equal opportunity based on personal and professional competence - Company interests above personal interests - Engage in pursuit of excellence

A sucessful history

A state-of-the-art diagnostics center in Brazil, Fleury is an institution that has built a history of excellence and reliability. A successful history.

It was founded in 1926 by Gastão Fleury Silveira, then a young physician, graduated at the School of Medicine of the University of São Paulo. Since its early days, as a routine clinical laboratory, Fleury distinguished itself by high-quality testing and excellence in services to customers and medical community.

Along the years, it extended the range of tests and became the first multidisciplinary laboratory in the country. In the last two decades the portfolio of exams was further increased by continuous incorporation of imaging tests and every single functional test of all specialized medical fields.

Its activities have been guided by rigid ethical principles, technical and medical excellence, and customized services. Commitment to these principles, powered by its innovative services, research and development of new tests, and adherence to the best scientific evidence led Fleury to be recognized by the general public and the medical community as the most renowned and trustful diagnostics center in Brazil.

Expanding its boundaries

From a small clinical laboratory to the largest diagnostics center in the country. Fleury offers over 2,000 different diagnostic tests including routine and esoteric laboratory tests, imaging tests (X-rays, ultrasound scan, tomography, magnetic resonance and mammography), capillaryoscopy, bone densitometry, electroencephalography, eletroneuromiography, gastrointestinal mobility tests, polissonography, and other diagnostic functional exams covering all medical fields, such as cardiology, gastroenterology, gynecology, fetal medicine, nuclear medicine, neurology, ophthalmology, otorhinolaryngology, oncology, pneumology, rheumatology, and urology.

Its renowned Check-Up service offers nowadays not only personalized solutions designed for executives and the general public, but also innovative products such as the Check-Up Fitness, for beginners and professional athletes, and the Check-Up for Travelers, for those who intend to travel to risky destinations.

Expanding beyond diagnostic tests, Fleury implemented a vaccination service, for immunization of children and adults, a genetic counseling service, for detection of predisposition for cancer and genetic diseases, and the diabetes center, with integrated solutions for patients and doctors acting on this field.

Its newest endeavor is the Fleury Hospital-Dia, born to offer a complete and modern infrastructure for community surgeons who wish to perform ambulatory surgical procedures. Its innovative concept allows same-day hospital discharge and recovery in the home environment. It has a multidisciplinary team of anesthesiologists, nurses and other health professionals, all trained and experienced in ambulatory surgery. It offers medical assistance, including hospital discharge, which is accomplished by its team of anesthesiologists. The high-qualified team and the last generation equipments of Hospital-Dia Fleury enable the execution of the main ambulatory surgical procedures in more than 25 medical specialties.

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Special attention is given to the various customer groups

Outstanding care to customers

Fleury offers comfort and efficiency to its clients through the 20 client service units, located in São Paulo (capital), Santo André, Alphaville, Campinas, Jundiaí, Brasília (DF) and Rio de Janeiro (RJ).

The 24-hour Customer Care Center receives about 5,000 calls a day, and provides information concerning tests, services, scheduling, and the necessary preparation for the exams, sending customized instructions by e-mail or fax. Customers can choose the address, the time, and even the preferred physician to perform their exams.

At the units, everything is designed to promote the well-being of the 2,500 customers serviced daily. From the parking attendant to the comfortable environment and the careful service of receptionists, technicians, nurses and doctors. At these units there is always a doctor available to assist the clients and to help with any medical occurrence.

Special attention is given to the various customer groups. Easy access and proper installations for the elderly and those with moving difficulties are found in all units.

Care that goes beyond access ramps, signaling, appropriate furniture and Braille indications. Children also receive special attention, with a playful and especially decorated environment and a specialized nursing team. Procedures especially elaborated for that public include vaccination, jaundice evaluation without the need of pricking the babies and micro-collection devices, to collect the least possible volume of blood from kids. After collection of materials or completion of exams, Fleury offers its famous breakfast.

The Mobile Service is yet another differential. Fleury goes to the customer's house or office for collection of biological materials or to perform electrocardiogram, ambulatory monitoring of blood pressure, Holter, ultrasound scan exams (general and obstetric), colored Doppler, and polissonography. A great facility for those who do not want to or cannot leave home.

Tests reports are delivered to clients and doctors by a variety of ways: Internet or e-mail, at home or in the doctor's office, by courier or by mail, or even by self-service totems located in some units and shopping centers.

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Fleury was the first diagnostics center in Brazil to obtain certifications by the ISO 9001 and the ISO 14001

Cutting edge technology and services

Fleury employs the most modern equipments and advanced technology for the medical area, enabling it to perform the greatest diversity of exams at a single company in Brazil: more than 2,000 types of tests in 37 different medical fields.

Its 140,000 sq.ft. technical-administrative unit was designed according to a horizontal architectonic concept, which promotes integration among professionals by providing an environment where doctors and technicians, specialized in both clinical and laboratorial areas, interact and share knowledge, experience and solutions to obtain the best and most thorough results. This unit, in addition to processing all the biological samples collected at the service units, concentrates all the administrative work. The investments in technology and automation guarantee absolute accuracy in the analysis, as well as an expressive gain in productivity. All tests undergo a severe quality assurance scrutiny, guaranteeing total reliability of the results.

Fleury was the first diagnostics center in Brazil to obtain certifications by the ISO 9001:2000 and the ISO 14001 standards, reflecting its commitment to quality, continuous improvement, and environment preservation. That makes Fleury a world reference in quality in the medical area.

The internal procedures are completely integrated, from the collection of samples to the release of results. Pioneer resources are used, such as fuzzy logic, bio-informatics and teleradiology, much contributing to accuracy and fast ­turn-around of tests, and, mainly, to safety and total reliability of the results.

The information technology developed by Fleury in the last two decades allows it to offer to its customers on-line access to their present and previous test reports in an electronic medical record, in addition to the complete history of each particular test in an single report.

Integration of results of different exams pertaining to a specific area or disease, with analysis and recommendations made by Fleury professionals, images and results through Internet, scheduling of tests, confirmations by e-mail or cellphone and self-service totems, are examples of innovations created to best serve clients and medical community.

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500 health professionals anda more than 300 medical consultants

People who make the difference

More than state-of-the-art technology, prominent professionals. Doctors and other health professionals are extremely well qualified. All with the same commitment: to provide an outstanding service.

Fleury employs 500 health professionals, among researchers, biochemists, biologists, nurses and nursing assistants. And 300 medical consultants, graduated and post-graduated at the best universities in the country and abroad: 71 bearing a master degree, 107 PhDs, 12 associate professors, and two full professors.

The doctors are distributed among all fields of medicine, therefore offering the most complete and specialized medical assistance. All of them are permanently available, 24 hours a day, helping referring doctors to select the most appropriate tests for each case, to interpret results or to discuss the more complex cases.

Pioneering

Fleury was the first to make available test reports through the Internet, since 1998. Its website, www.fleury.com.br is one of the most visited in the health area. It gives access to client service units information, exam scheduling, reports (including image exams), and access to client's previous test results. It also makes available to medical professionals the access to their patients' tests reports, on-line manual of tests, multimedia presentations, and technical and scientific materials.

Fleury has a long tradition in innovation and pioneering, investing in research and development, with the continuous generation of new diagnostic tests. It is also a pioneer in the application of modern laboratory technologies, such as mass spectrometry, automated DNA sequencing and real-time PCR for DNA analysis. In addition, Fleury's researchers are involved in many collaborative projects in partnership with the best Brazilian and foreign universities.

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Fleury was the first national company to take part in multicentric clinical trials for testing of new drugs

Integrated solutions

Fleury is the reference laboratory for complex and rare tests for a network of approximately 900 of the most renowned clinical laboratories and hospitals throughout Brazil. With a highly efficient logistics, it operates with several options for samples transportation and transmission of reports. Through exclusive partnerships, Fleury is responsible for clinical laboratory and Imaging services in Hospitals.

Fleury was the first national company to take part in multicentric clinical trials for testing of new drugs. More than 250 studies have been carried out with Fleury, which is responsible for the collection logistics, sample analysis, report structuring and electronic data transfer. Fleury is continuously in contact with more than 240 clinical research centers in Brazil and abroad, assuring the quality standard required by the pharmaceutical industry and national and international health organizations that regulate those studies.

In order to offer the newest in diagnostic medicine, Fleury has several partnerships with international companies and institutions: Mayo Clinic, Nichols Institute, Specialty Laboratories, Arup Laboratories, Myriad Genetics, Tricho-Tech, and NeoGen Screening.

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The same level of dedication continues at Instituto Fleury, a nonprofit entity created to coordinate educational, research and development, and social initiatives. It is Fleury's commitment to a better future in our environment

Social responsibility

Fleury's excellence goes further. The same level of dedication continues at Instituto Fleury, a nonprofit entity created to coordinate educational, research and development, and social initiatives. It is Fleury's commitment to a better future in our environment.

The Instituto is a space for training and specialization for personnel, staff and community doctors, and the general public. It offers courses, lectures, visits, and apprenticeships.

Another focus of Instituto Fleury is the promotion of research and development through the conduction of scientific projects in partnership with universities and nonprofit institutes, with participation and monitoring of national financing organisms. It also promotes visits, apprenticeships and specialization programs.

Social activities are another important activity of Instituto Fleury, which has already developed several social projects, among them the GestAÇÃO, that renders assistance to needy pregnant women during the whole prenatal period, the CapacitAÇÃO and the Literacy and Social Inclusion for Adults Program, that seek to professionally qualify men and women of the needed community of Jabaquara neighborhood, in São Paulo.

Instituto Fleury is the accomplishment of a long-sought dream, nurtured and planned for years with the sole purpose of contributing in the best possible way to create a fairer society and a better Brazil.

The numbers

- Tests: over 2,000 different tests
- Total tests per day: 10,000
- Total tests per year: 6,000,000
- Number of employees: 1,600
- Physicians: 300 doctors
- Units: 18 in Greater São Paulo, plus units in Jundiaí, Campinas, Brasília, Rio de Janeiro, the technical - administrative main office in Jabaquara (São Paulo) and mobile units in Sorocaba, Santos, São Vicente, São José dos Campos and Jacareí.